ClickMeeting Review: Consider These 10 Crucial Factors [2020]

ClickMeeting is one of the most popular platforms for webinars and meetings.
But has it really earned its popularity? And if so, what makes it so great then?

In this ClickMeeting review, you’ll learn:

  1. How easily can you set up live or automated webinars?
  2. Are the presentation and interaction tools any good?
  3. Are the webinar follow-up and analytics dashboard actually helpful?
  4. Considering all the features, is the price really worth it?

Let’s dive right and find out.

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Live Webinars, Automated Webinars & the Ease of Setup

With ClickMeeting, you can create different types of webinars:

You can also host different types of meetings:

ClickMeeting event types
ClickMeeting event types

You can even create a permanent webinar room, which would be available for you to jump in 24/7.

The setup itself is very intuitive and straightforward. The amount of customization you can do is quite rich. You can customize the webinar landing page, set up a webinar waiting room and even redirect your webinar attendees to a specific URL after the webinar. 

You can even stream the webinar directly to Facebook Live or YouTube Live.

Automated Webinars in ClickMeeting

Hosting daily or weekly automated webinars in ClickMeeting is easy. There’s an interaction timeline you use to pre-schedule each event in your automated webinar. For example, you can schedule:

ClickMeeting automated webinar builder
ClickMeeting automated webinar builder

As for the audience questions, you can actually be there in the room just to moderate the chat and answer the audience questions live. Alternatively, you can choose to read and answer the audience questions after the webinar. 

ClickMeeting Webinar Funnel Pages

On ClickMeeting, you can customize the webinar registration page. There’s a drag & drop registration form builder, so you can entirely customize the registration page and the registration fields on the webinar landing page.

For example, you can add:

Registration page fields
Registration page fields

You can also customize the main theme color, add a background image and your logo. The logo and the background image would appear though-out the webinar funnel, making it appear really consistent. This way you can match the webinar registration page and the webinar room itself match your brand identity.

This is how the webinar registration page would look like for the attendee:

ClickMeeting Registration Page (attendee view)
ClickMeeting Registration Page (attendee view)

If your attendees would appear early, then they’d go into the webinar waiting room. They can see they webinar agenda there. 

After the webinar ends, you can redirect all your attendees to a specific URL. This could be the product or service page of whatever you’re trying to sell during your webinar.  

Webinar Reminder Emails & Invitation Tools

The purpose of webinar reminder emails and invitations is to maximize your webinar attendance rate. Reminding your registrants about your webinar is the best way to do that.

There are 2 ways people can sign up for your webinar. Either you’ll:

After someone registers for your webinar on ClickMeeting, they’ll receive this confirmation email:

Email confirmation (attendee view)
Email confirmation (attendee view)

As you can see it’s very straightforward and has clear call-to-action buttons. It encourages your registrants to add the event to their calendars. If it’s in their calendar, it makes them a lot more likely to attend.

You can invite attendees by:

Webinar Reminders & Follow-up Emails

It’s strongly recommended to set up webinar email reminders. A good practice is to at least set them up for 1 day and 1 hour before the webinar starts. On ClickMeeting, you can actually customize that timing.

email schduling rules
email schduling rules

You Can set up unlimited webinar email reminders and even create a follow-up email. The follow-up emails can include the webinar replay recording and some files, for example:

You can further segment the follow-up email by attendance. For example, you can send a different email to people who attended and to the registrants who didn’t attend.

A unique feature that I discovered during this ClickMeeting Review is that you can automatically include an invitation to your next webinar in your follow-up email.

Webinar Audience Interaction Tools

As you’d expect, everyone can chat with each other in the webinar room. But only the host can pin chat messages. For example, the host can pin an announcement that should be visible for everyone at all times. This is how the ClickMeeting webinar room looks like for the attendee:

ClickMeeting Webinar Room (attendee view)
ClickMeeting Webinar Room (attendee view)

Another cool feature is that any attendee can “Raise Hand” and assign a status. For example, attendees can set a status of “Speak louder” or “Agree” without spamming the chat. The host can get a really great overview of how many people agree/disagree, without having to create a separate poll for that question.

Attendee can choose their status
Attendee can choose their status

Launch Polls and Tests

Like in any other webinar software, in ClickMeeting you can pre-configure polls and launch them at any moment during the webinar. The polls can be:

Another type of poll is a test. Tests have the same functionality as polls, but you can assign points to each answer. You can also add an image to each answer. This is how a poll would look like for the attendee:

ClickMeeting polls (attendee view)
ClickMeeting polls (attendee view)

Tests are perfect for educational webinars, where you’d need to evaluate your students or attendees.

After the polling is finished, you can choose to share the results with all the attendees. Once the host shares the poll results, it would look like this for the attendee:

Sharing poll results with attendees
Sharing poll results with attendees

That’s a really clean and decent way of showing the results. It gives a visual overview and it’s perfect for discussing the polls results.

Closing the Deal – CTA and Q&A

The end of the webinar is a very critical point. That’s where you typically present your offer when you’re hosting a marketing or sales webinar.

The call-to-action (CTA) appears as a bar on top of the screen. You can customize:

A cool feature I liked during this ClickMeeting review is that the call-to-action has a click counter. It measures how many times the offer has been clicked. The CTA button looks like this for the attendee:

ClickMeeting call-to-action (attendee view)
ClickMeeting call-to-action (attendee view)

Often, the attendees are not quite ready to make the purchase when you launch the offer. They typically have some questions and doubts they need addressed before they’re willing to buy.

ClickMeeting has a separate Q&A Mode for that. Once the host enables it, the attendees are encouraged to shoot their questions. The host and the attendees will see the questions like this:

Host launched the Q&A
Host launched the Q&A

ClickMeeting has of the best Q&A formats I’ve seen on a webinar platform. It’s instantly very clear which question the host is currently answering. Once the question is answered, the host can just publish the next one.

There are a lot of options available for each attendee. For example, the host can see where the attendee has joined from or send a private message. The host can even request any attendee to share their screen, webcam or microphone.

The host can make any attendee a temporary presenter
The host can make any attendee a temporary presenter

ClickMeeting Video Quality & Integrations

Like most other web-based webinar platforms, ClickMeeting uses WebRTC to run its browser-based video engine.

The webcam doesn’t have a feature to go full screen. It’s meant to be docked at the top right corner. However, if the attendee right clicks on the webcam feed, chooses “Show controls”, then they can actually make the webcam full screen. Here’s the quality of how a 1080p webcam would appear to the attendee:

ClickMeeting video quality
ClickMeeting video quality

And that’s with HD switched on. I’d say the webcam quality on ClickMeeting is a bit pixelated. Howeverm considering that most attendees will be viewing the webcam feed from the minimized docked view, it would still be high quality. 

Customer Support

ClickMeeting doesn’t have a live chat on their website. If you’re having any problems, you can send their support an email and they’ll reply within 4 business days. Which is a bit too slow, in my opinion. 

Integrations

ClickMeeting integrates with Slack. You can launch a meeting directly with a Slack command.

ClickMeeting also integrated with:

Check out all the ClickMeeting integrations.

ClickMeeting Webinar Presentation Tools

One of my favorite parts of this ClickMeeting Review is the live webinar room layout. The layout is really well organized, all the presentation tools are easily accessible and the design is really neatly put together.

You can modify the room layout too. Make the webcam feed larger, hide that chat or the attendee list. If you have “Layout synchronization” enabled, any change in the layout will be reflected on the attendee side as well. That’s an awesome feature, because it allows for you to direct the attendee attention much better. This is how the webcam + slideshow would look like for the attendee in ClickMeeting live webinar room:

ClickMeeting Webinar Room (attendee view)
ClickMeeting Webinar Room (attendee view)

For the host, the slideshow controls are really convenient. First of all, you can pre-upload your slides in PPT or PDF format. During your live webinar, you can just launch them at any point. Another useful feature for presenting is that you can always preview your next slide

Host can preview next slide
Host can preview next slide

Another useful presentation feature is the whiteboard tool. Basically, you can draw to illustrate your points at any point during the webinar. There’s even a “Collaborate” feature, which allows the host and attendees to draw together. That could be useful for delivering educational webinars.

You can also share your screen, but you can’t draw on your shared screen. But you can draw on your slides to illustrate some points. 

ClickMeeting whiteboard tool
ClickMeeting whiteboard tool

There’s also an option to inject YouTube videos during your webinar on ClickMeeting. The controls allow you to seek and play/pause. The video player is fast and well designed.

Webinar Experience on Mobile Devices

When your attendees are joining with a mobile device, they’ll have the option to either join the webinar with their mobile browser or download the ClickMeeting mobile app.

For sure, the mobile app will handle the webinar better. However, your mobile attendees might not want to clutter their phones with another app. So, we’ll see how well ClickMeeting can handle the webinar on mobile browsers for the attendees.

The first thing that the mobile attendees will notice is that the webcam overlays on top of the slideshow. That’s not perfect, because it can block something on the slides.

ClickMeeting Android Attendee: Slideshow
ClickMeeting Android Attendee: Slideshow
ClickMeeting Android Attendee: Chat
ClickMeeting Android Attendee: Chat

Another slightly annoying thing is that the chat messages can be accessed by tapping on the very narrow slider on the right side. I found it quite hard to press, because it’s so narrow.

However, the call-to-action feature is very well visible on top of the screen. A slight downside is that if the CTA text is too long, it just cuts off.

As for the polls, the webcam overlay is seriously blocking parts of the question. Luckily, the attendees can just easily minimize the webcam feed while they’re answering the poll.

ClickMeeting Android Attendee: Call-to-Action
ClickMeeting Android Attendee: Call-to-Action
ClickMeeting Android Attendee: Voting on polls
ClickMeeting Android Attendee: Voting on polls

All in all, the ClickMeeting webinar room is very mobile responsible and quite easy to navigate. Once the host launches an interaction, it will clearly become visible to the mobile attendees.

Webinar Replay Recording & Follow-up

Often the purchase decisions are made after the webinar event. For these cases, it’s important to follow up with the attendees by sending them an email, which includes:

It’s important that your webinar platform allows you to include these elements. In this ClickMeeting review, you’ll discover that ClickMeeting has all of these features. The webinar replay will look like this:

ClickMeeting webinar replay (attendee view)
ClickMeeting webinar replay (attendee view)

On this example, all the live webinar interactions were also recorded. It’s important to note that each recording takes up storage, which is limited. The “Live” package allows for 6h of storage (or roughly 1 GB).

During the webinar setup, the host can choose to record either:

You can choose to automatically publish the webinar recording on your ClickMeeting Profile Page. Alternatively, you can automatically upload the recording to your YouTube channel or Dropbox.

On ClickMeeting, you can also edit and trim your webinar replay recording. That’s very handy if you want to use your live webinar recording to create an automated webinar, but you want to cut out the beginning and the end parts.

Editing and trimming the webinar recording
Editing and trimming the webinar recording

Different follow-up emails can be sent to these segments:

You can configure messages and attachments to these groups separately.

Webinar Analytics Dashboard & Data Exports

The webinar analytics dashboard gives a quick and insightful overview of the most important webinar statistics. It’s important to analyze these insights to improve upon your future webinars.

The ClickMeeting webinar analytics dashboard features interesting webinar data, like:

ClickMeeting analytics dashboard example
ClickMeeting analytics dashboard example

For each person who attended, there’s detailed attendee information, like:

ClickMeeting attendee data
ClickMeeting attendee data

ClickMeeting Pricing & Free Trial

The first thing you’ll notice is that ClickMeeting has been really generous with its pricing packages. First of all, the ClickMeeting trial is for 30 days. That’s the longest trial for any webinar software.

The ClickMeeting free trial includes:

After the trial you can sign up for the “Live” package, which actually includes only live webinars. If you’d like to host automated webinars as well, you’d have to opt for the “Automated” package, which is only a bit more expensive.

ClickMeeting pricing
ClickMeeting pricing

In addition to the automated events, the “Automated” package gets you 2x more storage and automatic follow-up emails.  

Here’s a more detailed comparison of ClickMeeting’s “Live” and “Automated” packages:

FeatureLiveAutomated
Webinar typesLive webinars & meetingsLive + automated webinars & meetings
Max presenters22
Recording storage6h10h
Email & SMS invitationsYesYes
Follow-up emailsManualAutomatic
Invitation to upcoming eventsManualAutomatic
Auto-stream to Facebook/Youtube NoYes
Paid webinars Yes Yes

A unique pricing feature for ClickMeeting is the “Number of attendees” slider. That means you don’t necessarily have to upgrade to the “Automated” package if you just want to get more attendees. You can just choose a suitable attendee cap for your webinars.

ClickMeeting pricing slider gif

ClickMeeting Review Summary

To summarize this ClickMeeting Review, it’s hands down one of the best webinar software platforms available. The reason is due to its neat design through-out the webinar funnel, its customizability and ease of use.

The presentation tools and audience interaction features make hosting webinars really fun and intuitive. You can actually focus on the webinar presentation and your attendees and have the platform run smoothly at your fingertips.

The webinar follow-up features and analytics dashboard help you ensure the long-term success of your webinar marketing campaigns. ClickMeeting definitely gets a huge thumbs up.

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